Questions? Give us a call at 518-632-4802

New packing materials

Posted by Symphony Scents on 4/4/2017 to News
As most of you know, we reuse as much peanuts, boxes and packing material as we can. The environment is very important to us here at Symphony Scents, and we are going to take some steps to be even more so.

Bubble wrap is probably the biggest issue. We don't want to use plastic bottles for our 1/2-16 ounce sizes, but the glass bottles do need a lot of cushioning. We are going to try out a corrugated wrap that looks like this:


We are going to start with the smaller bottles and see how this does. We may or may not be able to do our 16 ounce bottles with this, so you may notice both types of material in your boxes.

We are also moving from biodegradable packing peanuts to a kraft paper void fill material. While our peanuts are biodegradable, many people probably don't realize this. Hopefully this will be a cost savings as well to try to keep our shipping costs down.

When you start receiving these, let us know how it works!

Blizzard update

Posted by on 3/14/2017 to News
Due to the Blizzard on 03/14, business was closed because of a snow emergency. Pickups and deliveries did not happen, so orders placed on 03/13 and 03/14 will be going out a day later. Hopefully the roads will be cleared and deliveries can resume!

Changes coming up!

Posted by Symphony Scents on 2/13/2017 to News
You may have noticed our site has been undergoing some changes. It's a new year and we are trying to freshen up the site to help make it easier for you to shop and find what you are looking for. If you have trouble finding anything, just contact us so we can help.

We will also be moving out a few of our fragrance oils to make room for new ones. Currently on sale are Cucumber Melon and China Rain!  New scents are on the curing rack to make sure they hold up. Keep an eye out for those in the near future!

Don't forget that we also carry a lot of books on soapmaking and aromatherapy. It's a good way to pass the winter months and gain some new inspiration!

Thank you for your business!

Cold Weather Shipping

Posted by Symphony Scents on 1/1/2017 to News
Just a note on cold weather and oils. Really cold weather will affect the consistency of some oils, both base and scent oils.
When your box arrives, you may notice the liquid base oils having a cloudy appearance. This is normal - the oils will return to clear once they come up to room temperature.

There are some scents that behave like honey, where they crystalize in cold temperatures. Our Raspberry Cream FO and Anise EO are two that noticeably do this. All you need to do is to warm the oil gently, either by placing in a warm place or running the bottle under warm (not boiling) water. Shake to disperse the crystals until they dissolve.